Electronic appeal

At the state-owned enterprise Konus, electronic communications are sent to the e-mail address either using the electronic forms “Electronic citizens appeals” and “Electronic appeals of legal entities and individual entrepreneurs”.

Address for electronic applications of citizens, legal entities and individual entrepreneurs: info@konus.by

 

Contact Forms:

The procedure for submitting applications and sending them for consideration in accordance with the competence

Electronic appeals are sent via the global computer network Internet to the email address and (or) are placed in a special section "Electronic appeal" on the official website of the global computer network Internet.

Appeals are submitted to organizations whose competence includes resolving issues set forth in appeals.

Organizations upon receipt of appeals to them containing questions whose solution is not within their competence, within five business days, send appeals for consideration to organizations in accordance with their competence and notify applicants at the same time or at the same time in the manner established by the Law Of the Republic of Belarus dated July 15, 2015 No. 306-Z “On Appeals of Citizens and Legal Entities”, leave appeals without consideration on the merits and notify applicants about this with an explanation of which organization and in what order should be processed to address the issues outlined in the appeals.

Appeals in which court decisions are appealed shall be returned to the applicants no later than five working days with an explanation to them of the procedure for appealing court orders.

Appeals containing information about an imminent, committed or committed crime or other offense shall be sent no later than five working days by the organizations to which they arrived to the appropriate law enforcement or other state bodies.

It is forbidden to send complaints to organizations whose actions (inaction) are appealed, with the exception of cases when consideration of this category of appeals is the exclusive competence of these organizations.

Written appeals may be left without consideration on the merits if the appeals do not meet the requirements for electronic appeals.

Anonymous appeals, that is, appeals by applicants that do not indicate the family name, first name, patronymic (if any) or the initials of the citizen or the address of his place of residence (place of stay) or the name of the legal entity (full or abbreviated) or his location or indicated data do not correspond to reality, are not subject to review if they do not contain information about a crime being prepared, committed or committed.

If the appeal is left without consideration on the merits, with the exception of cases provided for in paragraph seven of paragraph 1 of Article 15, Article 23 of the Law of the Republic of Belarus dated July 15, 2015 No. 306-Z “On Appeals of Citizens and Legal Entities”, the applicant shall, within five working days notified of the abandonment of the appeal without consideration on the merits with an indication of the reasons for such a decision.

In the cases provided for in paragraphs three and four of paragraph 1 of Article 15 of the Law of the Republic of Belarus dated July 15, 2015 No. 306-Z “On Appeals of Citizens and Legal Entities”, applicants are also explained to which organization and in what order should be addressed to resolve issues set out in the appeals.

1. Appeals are stated in Belarusian or Russian.

2.1 Electronic appeals of citizens should contain:

- name and (or) address of the organization or position of the person to whom the appeal is sent;

- last name, first name, patronymic (if any) or initials of a citizen, address of his place of residence (place of stay);

- statement of the essence of the appeal;

- E-mail address.

2.2 Electronic communications from legal entities and individual entrepreneurs should contain:

- name and (or) address of the organization or position of the person to whom the appeal is sent;

- full name of the legal entity and its location;

- statement of the essence of the appeal;

- surname, first name, patronymic (if any) or the initials of the head or the person authorized to sign the application in the prescribed manner;

- E-mail address.

3. It is not allowed to use obscene or insulting words or expressions in appeals.

4. Electronic communications submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.

5. The appeals should contain information on the results of their previous consideration with the application (if any) of documents confirming this information.

The acceptable formats for attached documents and (or) the information specified in paragraph four of part one of this paragraph in electronic form and their graphic images on paper (scans) are Portable Document Format / A (PDF / A), Office Open XML (DOCX) , Dual Markup (DOC), Rich Text Format (RTF), Text File (TXT), Open Document Format (ODT), Data Archiving and Compression (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

On the applicant’s right to revoke an electronic appeal, appeal against a response to such an appeal or a decision to leave it without examination on the merits and on the procedure for exercising such rights

The withdrawal of an electronic appeal is carried out by submitting a written application or by sending an application in electronic form in the same way that the electronic appeal was sent.

The organization’s response to the appeal or the decision to leave the appeal without consideration on the merits can be appealed to a higher organization.

Information on the name, location and mode of operation of higher organizations is posted on the official website in the “One Window” section.

Written appeals may be left without consideration on the merits if the appeals do not meet the requirements for electronic appeals.

Anonymous appeals, that is, appeals by applicants that do not indicate the family name, first name, patronymic (if any) or the initials of the citizen or the address of his place of residence (place of stay) or the name of the legal entity (full or abbreviated) or his location or indicated data do not correspond to reality, are not subject to review if they do not contain information about a crime being prepared, committed or committed.

If the appeal is left without consideration on the merits, with the exception of cases provided for in paragraph seven of paragraph 1 of Article 15, Article 23 of the Law of the Republic of Belarus dated July 15, 2015 No. 306-Z “On Appeals of Citizens and Legal Entities”, the applicant shall, within five working days notified of the abandonment of the appeal without consideration on the merits with an indication of the reasons for such a decision.

In the cases provided for in paragraphs three and four of paragraph 1 of Article 15 of the Law of the Republic of Belarus dated July 15, 2015 No. 306-Z “On Appeals of Citizens and Legal Entities”, applicants are also explained to which organization and in what order should be addressed to resolve issues set out in the appeals.

About the possibility of posting on the website of a state body and other state organization answers to electronic requests of similar content from different applicants that are of a mass nature (more than ten calls) without sending answers (notifications) to applicants.

If incoming electronic communications of similar content from different applicants are of a massive nature (more than ten applications), the answers to such applications by decision of the head of a state body or other state organization or a person authorized to sign responses to applications in accordance with the established procedure can be placed on the official website of a state body or other state organization in the global computer network Internet without sending answers (notifications) to applicants.